Privacy

Who we are

OZ is a restaurant at Jl. Raya Kuta, Kuta, Lombok, Indonesia. We decide what happens with your details, and we are the ones to ask about them: [email protected], or WhatsApp +62 822-3033-5329.

What we keep

Only what you fill in when you book:

• your name and WhatsApp number, and your e-mail address if you give it;
• the day, the time, how many people, and where you would like to sit;
• allergies, if you tell us;
• what you order ahead, if you do;
• how you found us, if you answer that question;
• the language you booked in.

We do not ask for payment details. You do not need an account or a password.

Why we keep it

• To hold your table and to send you the confirmation, a reminder, and a message when something changes.
• So the team can prepare: your allergies and your order, and to reach you about your booking.
• To know you when you come back. We know a returning guest by the WhatsApp number: how often you came, your allergies, and whether a booking was missed.
• To count bookings: how many guests per day, and which times are busy. These counts have no names in them.

We use your details because you ask us to book a table and you agree to this page when you book. We do not send newsletters or advertising, and we never sell your details.

Who helps us

A few companies run parts of the booking system for us. They only get what they need for that job:

• Supabase stores the bookings (in Singapore).
• Netlify runs this website.
• Cloudflare protects this website and sends every visit on to Netlify.
• Hostinger sends our e-mails.
• Telegram: our team gets a message there for each booking, with your name, number of people, time, allergies, your order and your WhatsApp number.

Some of these companies work outside Indonesia, so your details are stored and handled outside Indonesia too.

How long we keep it

Your name, e-mail address, WhatsApp number, allergies and notes are removed by themselves 365 days after your booking. Copies of the e-mails we sent you are removed after 30 days. What stays is a count without your name: that there was a booking, on which day, for how many people.

Cookies

This site uses Google Ads to measure how our advertisements work: Google places cookies in your browser for that and sees which pages of this site you visit. If you came here through a link from us (for example from Instagram), your browser remembers that until you close the tab, so we can count which links bring bookings.

What you can ask us

You can change or cancel your booking yourself with your own booking link: you get it on the screen when you book, and in your confirmation e-mail. For everything else, send us a message. You can ask us to:

• tell you which details we have of you, and send you a copy;
• correct something that is wrong;
• delete your details;
• stop using your details, or take back your agreement.

We answer within 72 hours. If you are not happy with our answer, you can also turn to the Indonesian authority for the protection of personal data.

How we keep it safe

Only the OZ team can see bookings, behind a login. The connection to this site is encrypted. If something goes wrong with your details, we tell you and the authority within 72 hours.

Children

The booking form is meant for adults. Are you under 18? Ask a parent to book.